Effective Date: April 6, 2024
Welcome to Crafty Bands, operated by Natalia Waligóra-Pieńkowska. We want you to be completely satisfied with your purchase. If you have any questions or concerns about our Refunds and Returns Policy, please contact us at [email protected].
- Return Eligibility
We accept returns for a refund or exchange within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Initiate a Return
To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to return the item.
- Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- Exchanges
If you would like to exchange your item for a different size or color, please indicate this in your return request email. Exchanges are subject to product availability and are possibile one time per purchase. Customers are responsible for the shipping cost of the exchanged product.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible.
- Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us at:
Crafty Bands
Natalia Waligóra-Pieńkowska
Brzozowa 4
80-299 Nowy Świat
Poland
Email: [email protected]
By making a purchase on our website, you agree to comply with our Refunds and Returns Policy. Please review this policy carefully before making a purchase.